Help and Support.
Answers to your Questions.
In case of any questions, you can reach our Customer Service from Monday to Friday from 8 a.m. to 5 p.m. on the EU-wide Service Hotline free of charge at 00800 365 365 36. Or send an email to support@365FarmNet.com.
As a registered user, you can use the help function in 365FarmNet, send targeted queries (“Tickets”) to our support team or have a remote maintenance performed.
Remote maintenance with 365FarmNet.
Please feel free to show us directly where you need help. If you have any questions regarding 365FarmNet, a user service via remote maintenance is available in addition to our support hotline.
With the TeamViewer program, you can grant specific access to your desktop screen. No further installation is necessary for this remote maintenance. It is sufficient to save and run the file available here for this purpose.
How it works:
- Download the file provided.
- Open the program and communicate your ID to the 365FarmNet support. Now your support contact can help you directly on your computer. After the end of each session, the access data lose their validity. Unauthorised access to your computer is not possible.
Work it out – better use of 365FarmNet.
Get to know the versatile options of the 365FarmNet platform in our training videos. Our web-based training videos are short training units in the form of videos that introduce and explain the most important information about the individual functions in a topic-related structure.
You can take a break at any time, and the study units will save your progress. Or simply select specific chapters.
Select a topic and you will receive helpful tips for the safe use of 365FarmNet.
Frequently asked questions and answers
365FarmNet is an information and work platform on which different operating processes are linked together intelligently. 365FarmNet takes its perspective from the operations in action – and so saves you time in your work.
“365” refers to its availability throughout the year, “FarmNet” to the networking of operations throughout the whole agricultural production process.
For the first time, all the areas of operation in the agricultural production chain are linked together, including machine manufacturers, plant protection and manure product producers, breeders, feed suppliers and equipment manufacturers for livestock farming.
A: 365FarmNet works like a modular system. With the basic component and further optional modules from our partners you can put together your operational management software according to choice and tailored to your specific needs. All the basic functionalities are included in the basic component:
- Transparent key data management on finances, chronology, ownership, etc.
- Semi-automated recording of measures
- Fulfilment of all duties of documentation at individual field level
- Automated feed accounting at field level
- Field-specific analyses and yield potential
- Automated database reconciliation with current PSM lists, variety lists and fertilisers
- Intelligent cultivation planning supports you in your planning and decision-making
- Graphic field representation that allows both manual marking as well as data imports in shape format, either from machine terminals or from the agricultural application
- ISOxml link for producer-independent data exchange
- Linkable and exportable calendar
- Mobile availability on tablets and smartphones
With 365FarmNet you enter your core and lot data once only. All the data to fulfil your daily operational tasks are collated in 365FarmNet. This information is consistently managed and available to you as a central database. You are always in charge of your data and enjoy the benefit of active assistance in your daily decision-making process. 365FarmNet simplifies your operations management, safeguards your data handling and makes your work processes more efficient. Thanks to the modular design of 365FarmNet you can modify the software to suit your needs.
One-off costs, such as for setting up or processing are not incurred.
The 365FarmNet is permanently free of charge.
You can find out more about the current and planned partner components here.
No, you can use each partner application as a stand-alone tool. In addition, it is always possible to modify the components.
There is no minimum term. Components that incur a fee can be terminated on a monthly basis.
FAQ data security
Yes, you can access 365FarmNet in the office an on all standard mobile devices.
You govern the access rights to your data yourself. Only you decide who has access rights.
365FarmNet is currently in intensive discussions with well-known German companies. When selecting its service provider for its data solution, 365FarmNet remains true to the motto: “Remain in the country and keep yourself safe”.
Modern high-performance servers and certified service providers guarantee a high level of data security. 365FarmNet implements the best technical standards for data protection, which are even exceeded in part.
They are partners who share the conceptual ideas of 365FarmNet and are prepared to align their structure to new concepts. Another important criterion is their importance in the market, i.e. the added value they bring for farmers and contractors.
Yes, there are a lot of interested parties. In principle, all the companies who are in the agricultural business are invited to join 365FarmNet.
365FarmNet runs on all standard browsers and is not dependent on the operating system.
Browser: Internet Explorer from Version 9, Firefox (most current stable version), Chrome (most current stable version), Safari from Version 6
Operating systems: Windows 7+, Mac OS X 10.7+
365FarmNet can be run on a desktop, notebook, smartphone and tablet.
Apart from internet access, no special hardware or software is necessary.
No special technical or software knowledge is required.
No. A good connection is recommended if you frequently use data-intensive applications with satellite pictures or high-resolution graphics, however.
Since 365FarmNet encompasses the whole of your operations, other management solutions will no longer be necessary in the future.
Certain data can be imported via an ISO XML interface.