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Help and support

Reach our customer service: Tel.: 00800 365 365 36

Send us an email support@365farmnet.com

Use our help pages: 365FarmNet Help
365FarmNet FAQ

Support Demo
Start­seite2026-02-26T15:14:10+01:00

Say good­bye — and hello.

365FarmNet is being dis­con­tin­ued. But some­thing new is grow­ing from our shared expe­ri­ence — and it will feel famil­iar: CLAAS con­nect. Find out here why it’s worth switch­ing and how the process works.

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You still have a lit­tle time.

On 30 Novem­ber 2026, 365FarmNet will be discontinued.

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What does this mean for you?

  • You can start your switch to CLAAS con­nect now.
  • Your con­tacts will remain the same.
  • Your data can be migrated.
  • The basic license is free for 365FarmNet cus­tomers for one year.
  • Many func­tions are avail­able immediately.
  • Addi­tion­al func­tions will be added continuously.
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This is how the switch works

01

Get in touch 
Your con­tact at your CLAAS deal­er will be hap­py to help you.
Sim­ply use our con­tact form.

02

Sign the changeover contract 
You will receive CLAAS con­nect free of charge for one year. After that, the con­tract will renew automatically.

03

Tech­ni­cal migration 
You pro­vide your login details to your con­tact per­son and arrange an appoint­ment for the migration.

04

Get access
You get start­ed with your new CLAAS con­nect account.

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What hap­pens to my data?

To help you con­tin­ue work­ing smooth­ly, we sup­port you with trans­fer­ring your data. Togeth­er with your con­tact per­son, you can clar­i­fy what is trans­ferred and how the process will work in detail.

  • Togeth­er, we review your cur­rent sit­u­a­tion (farm, machines, users).
  • We agree on which data will be transferred.
  • We car­ry out the data trans­fer togeth­er at the agreed appointment.

Ready to switch to CLAAS connect?

Using our con­tact form, you can sub­mit your migra­tion request in just a few steps. You should spec­i­fy your CLAAS deal­er as your con­tact per­son. If you don’t have a deal­er yet, you can find the near­est one via the deal­er search tool.

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Deal­er search
Using the CLAAS deal­er search tool, you can eas­i­ly find your near­est dealer.

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CLAAS con­nect at a glance

Eas­i­ly man­age your farm digitally

Enjoy auto­mat­ed doc­u­men­ta­tion with machine and yield data

Man­age mixed fleets seamlessly

Keep main­te­nance and ser­vice under control

Cre­ate appli­ca­tion maps and ref­er­ence tracks

Only pay for what you need with mod­u­lar features

More about CLAAS connect

CLAAS con­nect at a glance

Eas­i­ly man­age your farm digitally

Enjoy auto­mat­ed doc­u­men­ta­tion with machine and yield data

Man­age mixed fleets seamlessly

Keep main­te­nance and ser­vice under control

Cre­ate appli­ca­tion maps and ref­er­ence tracks

Only pay for what you need with mod­u­lar features

More about CLAAS connect

FAQ

A change always rais­es ques­tions — that’s com­plete­ly normal.

In this FAQ, we answer the most impor­tant ques­tions about migrat­ing from 365FarmNet to CLAAS con­nect. You can find more infor­ma­tion about fea­tures and how to use CLAAS con­nect in the detailed FAQ on the CLAAS con­nect website.

Do I have to switch to CLAAS con­nect?2026–02-19T12:16:37+01:00

No. You can con­tin­ue using 365FarmNet until it is shut down on 30 Novem­ber 2026. You can back up (export) your data so you con­tin­ue to have access to it past this date. In addi­tion, you can reg­is­ter for CLAAS con­nect, use its func­tions, and ben­e­fit from one free year with the full range of features.

What hap­pens to my data in 365FarmNet – can I back it up or trans­fer it to my CLAAS con­nect account?2026–02-19T12:18:49+01:00

You can export a wide range of data from 365FarmNet as before – e.g. as PDF, CSV or ISOXML. The PDF export (e.g. field maps) will also help you meet doc­u­men­ta­tion require­ments in the future.
Impor­tant: There is a dif­fer­ence between back­ing up your his­tor­i­cal data (export) and trans­fer­ring your data to CLAAS connect.

  • Data back­up (export): The famil­iar export options remain avail­able. Back­ing up your data is your respon­si­bil­i­ty. Please ensure that you back up your data in good time by 30 Novem­ber 2026 (e.g. field maps or CC reports per har­vest year). Work process­es should be backed up by har­vest year.
  • Data trans­fer (migra­tion): We will be hap­py to sup­port you with the switch to CLAAS con­nect. We offer the data trans­fer free of charge. Your CLAAS sales part­ner will sup­port you dur­ing the tran­si­tion process and clar­i­fy with you which data makes sense to migrate in your spe­cif­ic case.

If you need assis­tance, please con­tact Sup­port or the Dig­i­tal Expert at your CLAAS dealer.

How does the free tri­al year work?2026–02-19T12:21:54+01:00

Your CLAAS con­tact per­son will intro­duce you to CLAAS con­nect, answer your ques­tions and sup­port the tran­si­tion. As part of the tran­si­tion, you will receive a tran­si­tion agree­ment that includes the full range of func­tions for one year and the oppor­tu­ni­ty for sub­se­quent use after the free tri­al year.

What advan­tages does CLAAS con­nect offer com­pared to 365FarmNet?2026–02-19T12:23:09+01:00

CLAAS con­nect is the cen­tral machine and farm man­age­ment plat­form from CLAAS. Select­ed ben­e­fits include:

  • Less man­u­al effort for doc­u­men­ta­tion through the use of machine and job data (e.g. from ISOXML)
  • Open inter­faces for doc­u­ment­ing mixed fleets
  • Mobile apps for using a large part of the platform’s func­tion­al­i­ty and for doc­u­men­ta­tion on the go
  • Pre­ci­sion farm­ing tools for effi­cient use of trac­tors and implements
Can I use CLAAS con­nect if I have a mixed fleet?2026–02-19T12:34:53+01:00

Yes. CLAAS con­nect is designed so you can use data from mixed fleets – for exam­ple via ISOXML (ISOBUS/terminal data) or via the Data Con­nect inter­face to CNH and John Deere. In the app, you can also enter data manually.
Third-par­­ty track­ing sys­tems such as LACOS or Exa­trek are already con­nect­ed to the plat­form. The func­tion­al­i­ties for doc­u­ment­ing these machines and activ­i­ties are being con­tin­u­ous­ly expanded.

CLAAS is also a found­ing mem­ber of the AEF and is strong­ly com­mit­ted to imple­ment­ing the cross-man­u­­fac­­tur­er data exchange con­cept AgIN in order to con­nect data plat­forms direct­ly with one another.

Can I man­age prices and costs in CLAAS con­nect?2026–02-19T12:35:57+01:00

The man­age­ment of prices for mas­ter data items and machines will be made avail­able dur­ing 2026 and will be offered togeth­er with ini­tial analy­sis options.

How much does CLAAS con­nect cost?2026–02-19T12:37:20+01:00

CLAAS con­nect includes the areas of Machine Man­age­ment and Farm Man­age­ment. The func­tion­al scope can be used free of charge with any CLAAS machine. The func­tions in Farm Man­age­ment require the pur­chase of an oper­at­ing licence. For an overview of the avail­able oper­at­ing licences and their scope of ser­vices, please use the con­fig­u­ra­tor in the “Dig­i­tal Solu­tions” sec­tion. All oper­at­ing licences – Farm, Fleet and Field con­nect – are list­ed and briefly described there. Fur­ther infor­ma­tion and a quo­ta­tion can be obtained from your CLAAS sales partner.

Why is there no longer a free ver­sion?2026–02-19T12:37:48+01:00

We under­stand the desire for a free solu­tion. At the same time, require­ments for data secu­ri­ty, serv­er oper­a­tion and long-term stor­age are con­tin­u­ous­ly increas­ing. To ensure that we can offer data pro­tec­tion and avail­abil­i­ty to the high­est stan­dard, this lev­el of ser­vice can no longer be pro­vid­ed free of charge on a per­ma­nent basis.

Will I still receive invoic­es for 365FarmNet?2026–02-19T12:38:19+01:00

Yes, we will send pro-rata invoic­es for the cur­rent year. Only pro-rata invoic­es for the annu­al licence will be issued. When you switch to CLAAS con­nect, the licence costs will be waived. If you have booked a mod­ule, you must can­cel it inde­pen­dent­ly after con­clud­ing a new CLAAS con­nect contract.

Why is a CLAAS deal­er required?2026–02-19T12:38:48+01:00

Unlike 365FarmNet, CLAAS does not sell its prod­ucts direct­ly to you as a cus­tomer, but via CLAAS deal­ers, with the ser­vice promise cov­ered at the same time. There­fore, select­ing a CLAAS deal­er is manda­to­ry from the out­set, as using the prod­uct con­tent also estab­lish­es a rela­tion­ship with the dealer.

If you use CLAAS con­nect to pur­chase spare parts or oper­at­ing licences, you will always enter into a busi­ness rela­tion­ship with your select­ed CLAAS dealer.

How can I find the right con­tact for switch­ing to CLAAS con­nect?2026–02-24T14:20:25+01:00

It is best to con­tact your CLAAS sales part­ner direct­ly. Alter­na­tive­ly, you can use our con­tact form. You can eas­i­ly find your near­est deal­er using the CLAAS deal­er search.

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